We’re fintech geeks that long for the way it used to be.
As a child, the local financial institution was a place of wonderment—people gave you candy just for walking in the door, you could watch your piggy bank get counted by a magical machine and they turned paper (checks) into real money. They knew your face, if not your name, and always greeted you with a friendly smile.
As we’ve grown and embraced our digital world, we’ve forgotten how magical that experience truly was—how human it was. There were no emails, or passwords, or fingerprints—rarely even IDs—because they knew your face. They knew you.